Emotional Intelligence

80,000.00

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Venue:

Lagos and Abuja

Clear
Venue

Abuja, Lagos

Date:

September 4-5, 2019, August 19-20, 2019

Course Objectives

The major essence of this is course to enable participants have:
• An understanding of the importance of using Emotional Intelligence
• The ability to create an environment for productive work relationships
• A model to guide responses to difficult and challenging situations
• An approach for more intentional actions
• The ability to self-motivate while tempering negative responses
• Team communication skills for running effective meetings, decision-making, and creative problem-solving
• One – on – one communication skills for c o n s t r u c t i v e f e e d b a c k a n d c o n f l i c t management
• The opportunity to practice applying tools and skills through individual and group exercises
• The confidence to deal with resistance and negativity
• The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
• Skills in “outcome thinking”

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Course Outline

• Module One: Getting Started
• Module Two: What is Emotional Intelligence?
• Module Three: Four Skills in Emotional Intelligence
• Module Four: Verbal Communication Skills
• Module Five: Non-Verbal Communication Skills
• Module Six: Social Management and Responsibility
• Module Seven:Tools to Regulate Your Emotions
• Module Eight: Gaining Control
• Module Nine: Business Practices (I)
• Module Ten: Business Practices (II)
• Module Eleven: Making an Impact
• Module Twelve: Wrapping Up

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I agree to have my personal information transfered to MailChimp ( more information )
Join over 3.000 visitors who are receiving our newsletter and learn how to optimize your blog for search engines, find free traffic, and monetize your website.
We hate spam. Your email address will not be sold or shared with anyone else.